Ensure your business thrives with technology.

As a small to medium-sized business, you have made a big investment in your network. It is the backbone of your organization and the foundation on which your business runs. It needs to be reliable, available, efficient, and secure. With managed IT services from Systems Engineering, you will receive nothing less. Our team of 180+ technical and business-minded professionals help you identify and leverage technologies that move your business forward. We keep you on top of the evolving technology landscape and deliver a balanced technology experience that does not sacrifice the productivity or security of your organization. 

If you find technology is holding holding you back, connect with us.  We will work collaboratively with you to engineer technology solutions that meet your organization’s needs and achieve your business goals. As your IT partner, Systems Engineering streamlines IT so you can concentrate on growing your business.

 

Managed IT Services Explained

 

WHAT ARE MANAGED IT SERVICES?

Managed IT services provide the people, processes, and technologies needed to support an organization’s IT environment. Managed IT services are scalable and usually include network design, end-user support, issue resolution, network administration, environment monitoring, and essential protection technologies like firewalls, antivirus solutions, patching, and threat management. Over the past decade, managed IT services have expanded to include security, cloud, and advisory services.

WHY DO BUSINESSES CHOOSE MANAGED IT SERVICES?

Small and medium-sized businesses (SMB) often look to a Managed Services Provider (MSP) to act as their IT department or complement the internal technical skillsets they already possess. MSPs provide the managed IT services that relieve SMBs of noncore functions, freeing up valuable resources to concentrate on business and clients.

SMBs may choose managed IT services as an efficient and effective way to allocate their IT budgets. This investment allows SMBs to gain access to a broad bench of engineering personnel and resources to help from strategic technology roadmapping and planning, to network maintenance and end-user issue resolution. In addition, managed IT services are generally offered at a predictable, per-person monthly or quarterly rate which can simplify the annual budgeting process for IT.

Some SMBs may outsource because they see technology as a competitive advantage. If your network is dated and inefficient, it can result in a frustrating experience for both staff and clients. Managed IT services provide several business advantages by ensuring your technologies are performing at their best.  These advantages include attracting or retaining talented staff, satisfying vendor management programs, improving customer service, and managing risk.

Managing risk is one of the biggest reasons why SMBs choose managed IT services. Technology is evolving and if not managed properly, IT risks can pile up. Risks such as technology overspending, deficiencies in IT controls, unaddressed security threats, or systems neglect can lead to daily business disruptions that result in poor IT experiences. The right MSP will help you address and reduce your technology risks while ensuring you receive a stable, worry-free experience.

WHAT IS INCLUDED IN MANAGED IT SERVICES?

These are some of the services you can expected to see in a managed IT services offering:

  • Network Monitoring to manage your IT environment’s health and performance. MSPs watch your network to spot potential problems and address them before they even become an issue.
  • Help Desk support to troubleshoot and resolve any issues your staff has with IT/technology. 
  • Network Administration to provide regular management and maintenance of your critical systems to ensure performance, security, and reliability.
  • Security fundamentals to keep the bad guys out. This includes firewalls, anti-virus protections, network patching, hot fixes, and vulnerability remediation.
  • An assigned Account Manager who is a strategic technical and business resource to help develop a 3-5yr. forward-looking IT roadmap that aligns with your business goals, manage your IT investment, keep you on top of and informed on the latest  technologies and solutions that help make your business be more productive and secure.

IS OUTSOURCING THE SAME AS MANAGED IT SERVICES?

Yes, managed IT is considered outsourcing and is the perfect IT model for businesses with no or limited internal IT. 

For businesses with small IT teams, a hybrid IT services model combines elements of both insourcing and outsourcing. This approach offers flexibility, scalability, and cost-effectiveness by leveraging in-house expertise and external resources. Implementing a successful hybrid model for your business has many considerations. Read these considerations and the numerous benefits of a hybrid IT services approach here.

WHICH MANAGED IT SERVICES ARE RIGHT FOR MY BUSINESS?

This depends on your current network needs, pain points, internal staffing, and your business goals. A conversation with one of our experienced IT professionals can help you sort out which managed IT services would serve your business needs best. We generally begin our engagements with a comprehensive network assessment to understand where your network is performing and importantly, where it is under-performing. This assessment helps us all to understand where your risks lie. From there, we design a technology and managed IT services approach that moves your business forward securely.

If you would like to speak to an IT professional, fill out the form below and get the conversation started.