Help Desk Technician
At Systems Engineering, our mission is to enable exceptional outcomes for our clients, employees, and the community.
We are currently seeking a full-time Help Desk Technician to join our highly skilled team of IT professionals. Our Help Desk plays a pivotal role in enhancing the client experience and delivering our Managed IT Services. The team provides end-user technical support for software, hardware, and network issues via telephone and email requests.
We are looking for a client-focused problem-solver who thrives on delivering high quality and timely technical solutions through effective troubleshooting and triage. This role requires providing these solutions outside of standard business hours, with the shift being scheduled from 11:00 AM to 8:00 PM.
Responsibilities
- Provide frontline technical support to clients, identifying, troubleshooting, and resolving technology challenges.
- Coordinate with client teams, as well as technology vendors, to support new and existing technology solutions.
- Continuously learn, share knowledge, and implement improvements and automation for efficient client support.
- Assist in delivering client training on new software and technologies.
- Update and maintain client documentation accurately.
- Adhere to strict confidentiality policies with respect to client information being accessed, processed, or stored.
For immediate consideration, click here to apply.
Requirements
- Experience in a high-volume service Help Desk environment with demonstrated troubleshooting skills.
- Proficiency in communicating with both technical and non-technical stakeholders via phone and email.
- Ability to solve problems across user technology platforms, including operating systems, productivity software, and cloud services.
- Familiarity with a range of technologies, including email systems, virtualization, network infrastructure, data replication, backup solutions, and remote access tools.
- Strong attention to detail, with the ability to think critically and analytically when researching problems and identifying potential solutions.
- Strong prioritization and organizational skills, with the ability to manage multiple tasks and projects effectively.
- A passion for new technology and a commitment to continuous learning.
Our Benefits & Culture
Systems Engineering has three office locations: Our Portland, Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront, trails, parks, and restaurants. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus, New Gloucester, Maine. Our New Hampshire office is located in the vibrant city of Nashua.
Being 100% employee-owned, the employee-owners of Systems Engineering are its most valuable resources who have collectively made Systems Engineering a Best Places to Work Company in Maine for over a decade. We pride ourselves on delivering great outcomes for our culture, clients, and our community by cultivating a culture focused on continuous learning, community impact, and Employee-Ownership.
In addition to a competitive salary, our benefits include:
- Employee Ownership (Employee Stock Ownership Plan) – Join our team of employee-owners and directly contribute to the strategic direction, growth, workplace culture, and future of the company.
- Employer 401k matching contributions.
- Profit-Sharing.
- Competitive medical, dental, life, and disability insurance.
- Paid Time Off starting with 17 days PTO, nine paid holidays, two weeks paid parental leave, and paid community volunteer time.
- Engaging wellness programs including health coaching, fitness facility, and various company-sponsored teams and events.
- Career mobility, professional development, and training & certification opportunities.
- Dynamic, fun, and active community culture.
- Business casual work attire.
